Important notice:
Notice: Our Customer Services & Sales Front Desk and Call Centre will be closed on 29 September 2026 from 11 a.m. to 2 p.m. due to an internal event. Email and social media support will remain available. Services will resume at 2 p.m. We apologise for any inconvenience this may cause.
The British Council offices will no longer accept cash for transactions of its services. However, we have a wide variety of cash-less options for you to choose from:
- Debit or credit card
- mobile banking services
- Internet banking
Please use any one of the payment methods listed above for payment of Teaching Centre courses, examinations, library subscriptions and all other services.
We are here to answer any query you have about the British Council in Bangladesh. You can call us, send us a message.
Make a complaint, provide feedback or show appreciation.
Our Customer Service team provides information and guidance about the British Council and its programmes and activities. We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of satisfaction or dissatisfaction. This could be about the service you have experienced when contacting us, or when using any of our products or services. We would also like to hear from you if a particular member of staff has provided exceptional service.
How to make a comment or complaint
If you have a comment or complaint we encourage you to talk to us, to help us to learn from our mistakes and improve our services.
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By calling on + 88 09666 773377 (Saturday to Thursday, 09.00 hrs. to 17.00 hrs. )
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By emailing at info.bd@britishcouncil.org
- For course information at english.bd@britishcouncil.org
What we will do
All customers are dealt with seriously and impartially and are responded to promptly, regardless of the subject matter, medium or the country in which the enquiry has been made. We will draw upon information received from your comments and complaints in order to improve our products and services.
Standards
We aim to respond to enquiries within three working days. We aim to provide feedback on your comment or resolve your complaint within ten working days.
We will keep you updated on progress throughout the process.