At the British Council, the health and safety of all our visitors, staff, partners and the communities in which we operate, is our top priority. As the coronavirus situation is evolving in Bangladesh, the British Council supports and cooperates with government bodies to put all necessary measures in place and ensure the continued well-being of all whom we engage with. To aid in minimising the spread of COVID-19, we are postponing regular face-to-face public courses and classes in all our centres until the Eid-ul-Fitr holidays. Public access to our library, cultural centre and front of office services in Dhaka, Chattogram and Sylhet will also be suspended until 30 May 2020. All examinations including paper-based and computer-delivered IELTS tests in Bangladesh have been cancelled until 30 May 2020. We regret the inconvenience caused.
(All our services except Teaching Centre and myClass Online related queries, will remain closed from 21 to 30 May 2020 for Eid-Ul-Fitr holidays. All Teaching Centre services will be unavailable on 21 May and 24 to 28 May 2020. All our services will resume on 31 May 2020.
The Customer Services of the British Council will be responding through email email@example.com, during this time.)
Our Customer Service team provides information and guidance about the British Council and its programmes and activities.
We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of satisfaction or dissatisfaction. This could be about the service you have experienced when contacting us, or when using any of our products or services. We would also like to hear from you if a particular member of staff has provided exceptional service.
How to make a comment or complaint
Online using our online form
By e-mailing us at firstname.lastname@example.org (Subject line: Complaint/Feedback/Appreciation)
By calling us on + 88 09666 773377 (Saturday to Thursday, 09.00 to 17.00)
What we will do
All customers are dealt with seriously and impartially and are responded to promptly, regardless of the subject matter, medium or the country in which the enquiry has been made. We will draw upon information received from your comments and complaints in order to improve our products and services.
We aim to respond to enquiries within three working days. We aim to provide feedback on your comment or resolve your complaint within ten working days.
We will keep you updated on progress throughout the process.