IMPORTANT NOTICE

At the British Council, the health and safety of all our visitors, staff, partners and the communities in which we operate, is our top priority. As the coronavirus situation is evolving in Bangladesh, the British Council supports and cooperates with government bodies to put all necessary measures in place and ensure the continued well-being of all whom we engage with. To aid in minimising the spread of COVID-19, we are postponing regular face-to-face public courses and classes in all our centres until the Eid-ul-Fitr holidays. Public access to our library, cultural centre and front of office services in Dhaka, Chattogram and Sylhet will also be suspended until 30 May 2020. All examinations including paper-based and computer-delivered IELTS tests in Bangladesh have been cancelled until 30 May 2020. We regret the inconvenience caused. 

(All our services except Teaching Centre and myClass Online related queries, will remain closed from 21 to 30 May 2020 for Eid-Ul-Fitr holidays. All Teaching Centre services will be unavailable on 21 May and 24 to 28 May 2020. All our services will resume on 31 May 2020.

The Customer Services of the British Council will be responding through email bd.enquiries@britishcouncil.org, during this time.)

We are here to answer any query you have about the British Council in Bangladesh. You can call us, send us a message.
 
Make a complaint, feedback and appreciation

Our Customer Service team provides information and guidance about the British Council and its programmes and activities.

We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of satisfaction or dissatisfaction. This could be about the service you have experienced when contacting us, or when using any of our products or services. We would also like to hear from you if a particular member of staff has provided exceptional service.

How to make a comment or complaint

Online using our online form

By e-mailing us at bd.enquiries@britishcouncil.org (Subject line: Complaint/Feedback/Appreciation)

By calling us on  + 88 09666 773377 (Saturday to Thursday, 09.00 to 17.00)

What we will do

All customers are dealt with seriously and impartially and are responded to promptly, regardless of the subject matter, medium or the country in which the enquiry has been made. We will draw upon information received from your comments and complaints in order to improve our products and services.

Standards

We aim to respond to enquiries within three working days. We aim to provide feedback on your comment or resolve your complaint within ten working days.

We will keep you updated on progress throughout the process.

Our offices

Dhaka

Dhaka University campus office and teaching centre

Address

British Council, 5 Fuller Road, Dhaka 1000

Click here to view in map

Phone: + 88 09666 773377

Email: bd.enquiries@britishcouncil.org

Opening hours

Customer services:

Saturday to Thursday 9.00 to 17.00

Teaching Centre services: 

Friday to Thursday 9.00 to 17.00

Libraries: 

Friday to Thursday 9.00 to 18.00

Uttara teaching centre at International Turkish Hope School

ADDRESS

Int'l Turkish Hope School, Gate 2, Plot 7, Road 6, Sector 4, Uttara Model Town, Dhaka 1230

Click here to view in map

Phone: + 88 09666773377

Email: bd.enquiries@britishcouncil.org

OPENING HOURS

Sunday to Thursday 16.00 to 20.00

Friday and Saturday 09.00 to 17.30 

Gulshan teaching centre at International Turkish Hope School

ADDRESS

Int'l Turkish Hope School, House 9, Road 111, Gulshan 2, Dhaka 1212

Click here to view in map

Phone: + 88 09666773377

Email: bd.enquiries@britishcouncil.org

OPENING HOURS

Sunday to Thursday 16.00 to 20.00

Friday and Saturday 09.00 to 17.30 

Chattogram

Address

British Council, Rafique Tower, Floor 8, 92 Agrabad, Chattogram 4100

Click here to view in map

Email: bd.enquiries@britishcouncil.org

Opening hours

Sunday to Thursday 10.00 to 17.00

Sylhet

Address

British Council, Arcadia, Level 5, Dorshon Dewri, Amborkhana, Sylhet 3100

Click here to view in map

Phone: + 88 09666773377

Email: bd.enquiries@britishcouncil.org

Opening hours

Sunday to Thursday 10.00 to 17.00