At the British Council, our top priority is the health and safety of all our visitors, customers, staff and the wider communities in which we work. In line with the latest government directives, we are suspending young learners face to face classes from 22 January to 6 February and moving online. Adult classes will be held face to face maintaining all safety and health protocols. 

We also have a limited range of activities at our Dhaka, Chattogram and Sylhet offices at the moment. Please note our cultural centre and library are closed.

Our Digital Library offers access to thousands of books, magazines, films, music and newspapers. It is easy to sign up -  Become a digital library member - and our free online resources and study options remain available to all - visit our Learn English portal 

We are here to answer any query you have about the British Council in Bangladesh. You can call us, send us a message.

Make a complaint, provide feedback or show appreciation.

Our Customer Service team provides information and guidance about the British Council and its programmes and activities. We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of satisfaction or dissatisfaction. This could be about the service you have experienced when contacting us, or when using any of our products or services. We would also like to hear from you if a particular member of staff has provided exceptional service.

How to make a comment or complaint

If you have a comment or complaint we encourage you to talk to us, to help us to learn from our mistakes and improve our services.

Make a complaint

What we will do

All customers are dealt with seriously and impartially and are responded to promptly, regardless of the subject matter, medium or the country in which the enquiry has been made. We will draw upon information received from your comments and complaints in order to improve our products and services.


We aim to respond to enquiries within three working days. We aim to provide feedback on your comment or resolve your complaint within ten working days.

We will keep you updated on progress throughout the process.


Dhaka University campus office and teaching centre


British Council, 5 Fuller Road, Dhaka 1000

Click here to view in map

Phone: + 88 09666 773377


Customer services hours:

Saturday to Thursday 9.00 to 16.30



British Council, Rafique Tower, Floor 8, 92 Agrabad, Chattogram 4100

Click here to view in map


Opening hours

Sunday to Thursday 10.00 to 17.00



British Council, Arcadia, Level 5, Dorshon Dewri, Amborkhana, Sylhet 3100

Click here to view in map

Phone: + 88 09666773377


Opening hours

Sunday to Thursday 10.00 to 17.00