At the British Council, the health and safety of all our visitors, staff, partners, and the communities in which we operate, is our top priority. To aid in minimising the spread of Covid-19, public access to our library, cultural centre, and front of office services in Dhaka, Chattogram and Sylhet is currently suspended. We will inform all our valued stakeholders of any changes as soon as they occur.

Pearson Edexcel has cancelled International GCSE and International AS/A Level exams for the May/June 2021 series. Students will instead receive teacher assessed grades. Find more about this here.

In alignment with the Government of Bangladesh's directives, Cambridge will switch from exams to school-assessed grades for the June 2021 series in Bangladesh. Please review the latest statement from Cambridge.

Our Digital Library is offering access to thousands of books, magazines, films, music and newspapers to you to sign up for and our free online resources and study options on Learn English remain available to all.

We are here to answer any query you have about the British Council in Bangladesh. You can call us, send us a message.

Make a complaint, provide feedback or show appreciation.

Our Customer Service team provides information and guidance about the British Council and its programmes and activities. We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of satisfaction or dissatisfaction. This could be about the service you have experienced when contacting us, or when using any of our products or services. We would also like to hear from you if a particular member of staff has provided exceptional service.

How to make a comment or complaint

If you have a comment or complaint we encourage you to talk to us, to help us to learn from our mistakes and improve our services.

  • By calling us on + 88 09666 773377 (Saturday to Thursday, 09.00 to 17.00)
  • Online using our web form
  • By emailing us at (Subject line: Complaint/Feedback/Appreciation)

Make a complaint

What we will do

All customers are dealt with seriously and impartially and are responded to promptly, regardless of the subject matter, medium or the country in which the enquiry has been made. We will draw upon information received from your comments and complaints in order to improve our products and services.


We aim to respond to enquiries within three working days. We aim to provide feedback on your comment or resolve your complaint within ten working days.

We will keep you updated on progress throughout the process.


Dhaka University campus office and teaching centre


British Council, 5 Fuller Road, Dhaka 1000

Click here to view in map

Phone: + 88 09666 773377


Opening hours

Customer services:

Saturday to Thursday 9.00 to 17.00

Teaching Centre services: 

Friday to Thursday 9.00 to 17.00


Friday to Thursday 9.00 to 18.00



British Council, Rafique Tower, Floor 8, 92 Agrabad, Chattogram 4100

Click here to view in map


Opening hours

Sunday to Thursday 10.00 to 17.00



British Council, Arcadia, Level 5, Dorshon Dewri, Amborkhana, Sylhet 3100

Click here to view in map

Phone: + 88 09666773377


Opening hours

Sunday to Thursday 10.00 to 17.00