Citizen Engagement and Outreach Coordinator – E-Governance Project

The British Council is seeking a qualified and experienced Citizen Engagement & Outreach Coordinator to support the implementation of the EU-funded “E-ffective Governance: Accelerating E-Government and Digital Public Services in Bangladesh” project, implemented in partnership with the e-Governance Academy (eGA) of Estonia. This consultancy role focuses on advising government agencies on citizen-centred engagement strategies, ensuring that e-services are inclusive, user-friendly, and accessible to marginalised groups. 

Purpose of the position:

The Citizen Engagement & Outreach Coordinator will lead efforts to enhance citizen participation, inclusivity, and access to public e-services under the G2C (Government-to-Citizen) component. The role involves advising key stakeholders on citizen engagement strategies and developing digital education and outreach initiatives to ensure that public e-services are accessible and user-friendly for all citizens, particularly marginalized groups.

This will be a fulltime consultancy position, starting from April 2025 until October 2027 for a maximum of 220 days per year. 

Role context:

The project "E-ffective Governance: Accelerating e-government and digital public services in Bangladesh" aims to enhance transparency, accountability, and responsiveness in public service delivery through improved e-government tools and processes. Implemented by the e-Governance Academy (eGA) and the British Council, the project addresses three main objectives:

1. Improving digital interaction, coordination, and communication between government ministries, agencies, and departments (G2G).
2. Strengthening the capacities of public sector employees for better performance and service delivery (G2E).
3.  Improving the quality of public services for citizens by ensuring efficient service delivery (G2C).

The project targets multiple groups, including government entities, public employees, civil society organisations (CSOs), and private enterprises. This initiative aims to address challenges like fragmented e-services, infrastructure gaps, and inefficiencies in public service delivery.

To apply, please submit the following documents via email at recruitment.nfe@britishcouncil.org:

• A motivation letter outlining your relevant experience and suitability for the role. The letter should be your own original work, without AI assistance or external editing.
• A current curriculum vitae (CV) detailing your professional experience and qualifications.
• Three professional references from former direct supervisors or senior managers who can speak to your expertise and professional track record.
• Please ensure to mark the subject line as ‘Application for Citizen Engagement & Outreach Coordinator.’
• Note: No hard copy applications will be accepted. Only shortlisted candidates will be contacted for the next stage of the recruitment process.

 A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.