e-Governance Coordinator

The project "E-ffective Governance: Accelerating e-government and digital public services in Bangladesh" aims to enhance transparency, accountability, and responsiveness in public service delivery through improved e-government tools and processes. Implemented by the e-Governance Academy (eGA) and the British Council, the project addresses three main objectives:

• Improving digital interaction, coordination, and communication between government ministries, agencies, and departments (G2G).
• Strengthening the capacities of public sector employees for better performance and service delivery (G2E).
• Improving the quality of public services for citizens by ensuring efficient service delivery (G2C).

 Purpose of the position:

The e-Governance Coordinator will support government partners to design, assess, and improve digital public services from a user perspective, focusing on service interfaces, workflows, and user journeys. The role combines service design, service engineering, and practical technical oversight, enabling government institutions to work more effectively with delivery partners while maintaining a clear focus on citizen experience.

For detail, please see the ToR

To apply, please submit the following documents via email at recruitment.nfe@britishcouncil.org:

• A motivation letter outlining your relevant experience and suitability for the role. The letter should be your own original work, without AI assistance or external editing.
• A current curriculum vitae (CV) detailing your professional experience and qualifications.
• Three professional references from former direct supervisors or senior managers who can speak to your expertise and professional track record.

 Please ensure to mark the subject line as ‘Application for e-Governance Coordinator’.

 Note: No hard copy applications will be accepted. Only shortlisted candidates will be contacted for the next stage of the recruitment process.

 A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

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We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.