To deliver excellent Customer Service to internal and external customers in order to meet customer needs and enable the Council to meet its corporate objectives.

Details

Reference number 14/12/029
Location Dhaka
Salary BDT.27,775 plus transport allowance BDT.7,500
Duration Indefinite
Working hours 37.5 hours
Closing date Monday 05 January 2015

Role overview

  •   handle all customer enquires as per the defined British Council standards
  •  register and enrol customers for the appropriate British Council service or activity
  • provide a ‘meet and greet’ service welcoming all visitors, members, and customers
  • update and collect data on customer transactions and ensure all enquiries are logged and statistics are maintained accurately.
  • share customer feedback appropriately to the line manager or the designated complaint manager
  •  maintain regular communication with Fuller Road, Chittagong and Sylhet staff on new initiatives by attending relevant meetings and sending colleagues relevant information and promotional materials

 

How to apply

To apply, please download the Role Profile and the application form from www.britishcouncil.org.bd/en/about/jobs

Applications must be submitted electronically to dhaka.recruitment@bd.britishcouncil.org.Post title should be mentioned in the subject line of the email.

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